How can we help?

Picking a number takes a minute; what happens next depends on the country. US numbers need no documents and go live within minutes of adding your card. UK numbers need a quick business check — a photo ID and a proof of address from the last 3 months, from any country, plus the Certificate of Incorporation for a limited company — and most go live within 1–3 working days. Irish numbers need a similar check, but the address must be in the number's area (a Dublin 01 number needs a Dublin address), and most go live within 1–3 working days. More numbers in an area you're already verified for are instant.

It goes to voicemail with your custom greeting, gets transcribed by AI, and lands in your inbox and dashboard within seconds — so you can read and listen to the message and call back when it suits you.

Each plan includes a generous monthly allowance of inbound minutes — 500 on Solo and 1,500 on Team, well beyond typical business use. Minutes beyond your plan's allowance are billed at a small per-minute rate of €0.015/min.

No — TelPal is inbound-only. It answers, routes and takes messages for your business; placing calls stays with the phone you already have. Returning a call is one tap from the call list, and your phone dials it as it normally would. Outbound calling and SMS are not part of TelPal.

Yes. The Team plan includes 10 seats (expandable to 25) — ring everyone at once or one after another, and every seat gets the dashboard, call list and voicemail inbox.

Not yet — number porting is on our roadmap. For now you pick a fresh number. If porting matters for your business, contact us and we'll keep you posted.

In the EU. We never record your calls. Voicemail audio is kept for 90 days on Solo and 180 days on Team, then deleted automatically.

Yes. Plans are monthly with no tie-in and no cancellation fee. Cancel from your dashboard, and your plan keeps running until the end of the month you have already paid for.

We currently offer US, UK and Irish local numbers for businesses based in the UK and EU, with more countries to come. You can answer from anywhere — all you need is an internet connection.

No. TelPal is an inbound service — the app receives calls but doesn't place calls onto the phone network, so it can't reach emergency numbers like 112, 999 or 911. In an emergency, always dial from your mobile phone's own dialler or another phone line.

No. TelPal numbers carry voice calls only — no SMS, WhatsApp or verification codes. It's a business line for taking calls, not a number for receiving codes.