Phone menus
A receptionist that never clocks off
"Press 1 for sales, 2 for support." A phone menu answers instantly, asks one question, and puts the caller exactly where they meant to go.
One greeting, up to twelve keys
A menu is a spoken prompt plus a list of keypresses. Every digit from 0 to 9 is available, plus star and hash, and each one gets its own destination.
- Ring everyone, a named group, or one specific person
- Play an audio message — opening hours, an address, a closure notice
- Send the caller to voicemail with a greeting of its own
- Name each option so the menu reads like a sentence when you scan it
"Thanks for calling Oakline. Press 1 for sales, 2 for support, 3 for accounts."
The greeting is typed, not recorded
Write what the menu should say, pick a voice, and it is generated in seconds — no studio, no re-recording the whole prompt because one option changed. Upload your own audio instead if you would rather use a real voice.
- Studio-quality AI voices, generated from text
- Or upload your own recording as an MP3
- Reuse one clip across menus, or give each its own
- Rename, re-generate or replace a clip without touching your routing
"Hi, it's Sarah from Oakline — could you call me back about the quote on the office fit-out? Thanks."
When the caller says nothing
Plenty of callers just wait. Set how many seconds the menu listens for, and what to do when the time is up: send them to voicemail, repeat the menu once more, or end the call politely.
One menu, one decision
TelPal menus are deliberately a single level. A caller presses one key and reaches a person, a message or voicemail — never a second menu asking them to press another key. Menus that nest are how callers end up three levels deep and hanging up, and we would rather your phone answered the question the first time.
Questions about phone menus
Up to twelve — the digits 0 through 9, plus star and hash. In practice three or four is where callers stop listening and start guessing.
No. TelPal menus are one level deep on purpose: a caller presses one key and reaches a person, an audio message, or voicemail. It keeps callers from getting lost in a tree.
No. Type what it should say and pick a voice, and the clip is generated for you. If you would rather use your own voice, you can upload an MP3 instead.
Yes. A phone menu is one of the two things a routing rule can do, so you can run a menu during busy hours and ring the team directly the rest of the week.
Nothing breaks — the menu simply waits, and when your timeout is up it does whatever you chose for silence: voicemail, a repeat, or hang up.
You can change where an option goes at any time. If the option is one the greeting names out loud, re-generate that clip too so the words and the keys still agree.
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